Jaehn's aims to be the supplier of choice for Albertans requiring Autobody repair solutions. We undertake to offer automobile owners first class services, materials and workmanship.

Our employees maintain a high level of interpersonal and technical expertise and are our strongest resource. We maintain a clean and safe work environment and treat people in a friendly and courteous manner.

Jaehn's central focus is the customer, who is our reason for being in business, and whose confidence and trust we constantly strive to gain and maintain. We aim to understand the needs and expectations of our customers and perform our jobs to meet those needs and expectations every time.

Introduction

Jaehn's Autobody ensures properly repaired and restored vehicles to Alberta drivers. It is a provincially certified autobody facility and a member to the Automotive Repair and Service Association, C-Car, and The Motor Dealers' Association. Jaehns endorses the ASRA/C-CAR/MDA Minimum Standards and Code of Ethics.

The company exercises Quality Control throughout its operation to provide a first rate finished product. Tools, equipment and workmanship which meet or exceed federal, provincial and local legislation are used to achieve this goal.

Autobody repair is multi-disciplinary in nature. The various aspects of repair and restoration require skilled work for which only Alberta licensed auto body technicians and indentured apprentices are employed. A high level of commitment is required from all employees.

A definitive procedure is followed from the time a damaged vehicle arrives at the shop until repairs are completed. Customer relations are an important part of the process, especially during reception, the estimate, delivery and follow up.

Customer Relations

Jaehn's is a smoke-free environment for customer's comfort, and requires its employees to be clean and tidy at all times. The company keeps a clean and orderly parking lot, building entrance, reception area, estimators' desks and operational storage areas. The first two parking stalls in front of the building are allocated at all times for customer parking (inc. one handicapped parking stall).

The repairs will be performed in our completely equipped modern facility. We use only the finest parts, products and equipment to repair damage. Some examples are as follows:

1. Body Repair materials are certified by BASF and guaranteed.
2. Six out of fourteen repair stalls are equipped with Wedge Clamp.
   This is used on all unibody repairs.
3. We are equipped with Wedge Clamp measuring systems to ensure proper body dimensions.
4. We are equipped with a Kansas Jack Magna rack for heavy collision repairs. This is mainly used on conventional frame and truck repair.
5. Frame measurement is done with the Kansas Jack mechanical\Laser measurement systems.
6. Wheel align and suspension: Snap on 4 Wheel computerized alignment system which provides before and after dimension printouts.
7. Suspension and brake repairs are done in house.
8. Tire and wheel installation is done with a Coates machine.
9. Plastic and rubber part repairs are done in house.
10. We are equipped with A/C recovery and recharging equipment.
11. We have up to date mig, tig, arc, unispotter, oxy/acetylene, panel beater and aluminum welding equipment.
    
12. Replacement parts:
    -    original equipment parts.
    -    like kind in quality parts used whenever possible
    -    aftermarket where applicable
    -    all parts painted before assembly
    -    rust inhibitors used
    -    undercoating done in-house
    
13. Sandblasting:
    -    done in-house
    -    used extensively in rusted areas
    
14. Paint preparation:
    -    follow Solid Gold program
    -    use rust inhibiting etch primer
    -    use only two part epoxy primer
    -    remove all chrome etc. for proper refinishing
    -    all technicians formally trained
    
15. refinishing
    -    use BASF Automotive refinishing Products
    -    OEM of Audi, Porsche, Lexus, BMW, Mercedes and more
    -    "Solid Gold" trained painters
    -    Garmat Down Draft Booths with attached mixing room
    
16. Clean up and Detailing
    -    clean vehicles bumper to bumper
    -    install pinstripes and graphics
    -    install mouldings
    -    polishing
    -    use of Diamond Kote
    -    Lustre Glaze
    -    undercoating
    
17. Waste Management
    -    equipped with solvent recycler
    -    garbage compactor
    -    recycle metal products
    -    recycle batteries
    -    recycle tires
    -    recycle cardboard
    -    recycle plastics

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